No issues responding to calls despite network outage

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FILE - Central EMS President Gary Coker reported no issues with providing emergency services due to Augusta's network outages.

FILE – Central EMS President Gary Coker reported no issues with providing emergency services due to Augusta’s network outages.

Several Augusta government agencies continue to look at technical issues due to a recent cyberattack, but emergency dispatchers are reassuring residents.

Officials at Augusta Fire and Central EMS, Augusta’s ambulance provider, reported no issues in responding to emergencies.

Central EMS President Gary Coker this week confirmed that ambulances were responding to calls as normal, explaining that they had been able to maintain communications via radio.

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Augusta Fire spokesperson Chiquita Richardson this week gave the same report. However, she said the fire department is having some issues with computer-related services like processing open records requests.

The city has provided little detailed information on the cyberattack that led to outages and disruptions starting May 21. Augusta officials issued on June 2 a news release from spokesperson Danielle Harris, who reiterated that an unauthorized actor gained access to their computer systems, but the city has not communicated with any cyber criminals. They then confirmed that all essential functions of public safety are operational.

“A thorough investigation is ongoing to determine the extent to which any sensitive personal information may have been impacted by this incident,” Harris said. ”Augusta remains committed to taking all appropriate actions to notify any impacted individuals.”

This article originally appeared on Augusta Chronicle: Augusta Fire, Central EMS dispatch safe after cybercrime outage

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